Please read our refund policy carefully before making a purchase.
All template purchases are final. Due to the digital nature of our products, once a template is downloaded or accessed, we cannot offer refunds under any circumstances. This includes, but is not limited to, dissatisfaction with the design, change of mind, or购买了 wrong template.
If you experience any technical issues or are unable to download your template, please contact us immediately. We will work with you to resolve the issue or provide an alternative solution.
If the generated biodata does not meet your expectations due to formatting issues, layout problems, or other quality concerns, you may contact us within 24 hours of purchase. Include clear proof of the issue and we will review your case for a partial refund or a free template as compensation.
Send an email to hello@biodatastudio.app
Your transaction ID, template name, and date of purchase
Screenshots or evidence of the issue you are experiencing
All issues must be reported within 24 hours of purchase
All refund decisions are made at our sole discretion. We review each case individually based on the proof provided and the nature of the issue.
We aim to respond to all refund requests within 48 hours. If your request is approved, the refund will be processed within 5-7 business daysto your original payment method.
We reserve the right to deny any refund request that does not meet the criteria outlined above or if we determine the request to be invalid.
Our basic template is completely free! Preview and use it to understand our quality before purchasing any premium templates.
Try Free TemplateContact us within 24 hours with proof and we will review your case.
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